Refund policy

Because our products are made to order, RetroXpect does not accept general returns or exchanges for incorrect size selection, change of mind, or buyer’s remorse.

Please review the product description, color selection, and size chart carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.

Include:

Your name and order number
A description of the problem
Clear photos showing the item and the issue
A photo of the packaging or shipping label when requested

Once the issue is reviewed and approved, we will provide a replacement or refund at no additional cost.

You generally will not be required to return a damaged or defective item unless we provide specific instructions.

Size and Color Selection

Since every item is produced specifically for each order, we cannot offer refunds or exchanges when:

The wrong size or color was ordered
The item does not fit as expected
The customer changes their mind
The shipping address was entered incorrectly

Please use the size chart shown on the product page before ordering. Product colors may vary slightly because of screen settings and the printing process.

Cancellations and Order Changes

Once an order has entered production, we cannot guarantee that it can be canceled or changed. Orders that have already entered production may not qualify for a refund.

Lost Packages

Contact us if your tracking has not updated or your package appears to be lost in transit. We will review the tracking information and work with the shipping provider.

Orders marked as delivered are not automatically eligible for a refund. Please first check with household members, neighbors, your building office, and the shipping carrier.